{"$schema":"https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json","basics":{"name":"Sean Fischer","label":"Operator · AI Systems Builder · Producer","email":"theseanfischer@gmail.com","url":"https://seanfischer.com","summary":"Operations and go-to-market leader with 18+ years across hospitality operations, marketing, brand and digital product teams, and a builder of AI products and agentic workflows that are in production today. Runs AI operations for a 13-concept, Toast-powered campus in Seattle.","location":{"city":"Seattle","region":"WA","countryCode":"US"},"profiles":[{"network":"LinkedIn","username":"theseanfischer","url":"https://www.linkedin.com/in/theseanfischer"},{"network":"Instagram","username":"plamphaus","url":"https://www.instagram.com/plamphaus"},{"network":"Twitch","username":"plamphaus","url":"https://www.twitch.tv/plamphaus"}]},"work":[{"name":"Great Western Pacific · Miners Landing at Pier 57","position":"Director of Events, Marketing & Strategic Partnerships","summary":"Coordinate about 20 decision makers and 40+ staff across events, marketing and operations for 13 concepts, kiosk to fine dining, all on Toast; own events, partnerships, web and the venue's operating technology for Seattle's waterfront landmark.","highlights":["Led the 2026 Sasquatch Mountain opening as a three-stage rollout (Friends & Family, Media & Partners, public) with one tracking system across operations, marketing and partners; it drew every local news channel, 8 high-profile influencers, the Mayor of Seattle, Visit Seattle, Friends of Waterfront Seattle, the Downtown Seattle Association and about 700 tourism-industry tastemakers.","Delivered 190 events for 10,320 guests (Jan 2023 – Jul 2026): $874K in event actuals, $1.27M in recorded grand totals.","Built the bulk-ticket partner channel end to end — segmentation, tiered pricing, collateral, contracts, invoicing, controls, and partner relationships — producing $1M+ in documented sales. Anchor partners include Seattle Marriott Waterfront and W Seattle.","Landed and ran enterprise and media productions: Microsoft Global Sales Team Celebration ($60,375), the Delta program ($33,207), and support for Netflix’s Love Is Blind.","Led the OpenTable-to-Toast Tables migration and ran vendor invoice audits that identified about $42K in annual recurring savings.","Built an internal automation platform staff run on their own data: a menu onboarding module that reads old menus, scans and invoices with OCR and a reasoning model, proposes the Toast setup, routes a review checklist to the owner, kitchen manager and accounting, and populates Toast and XtraChef (run at three concepts); cross-concept PMIX and COGS reporting with an automatic leadership dashboard; TripleSeat lead routing, email triage and reply drafting, pricing models and vendor audits. Together they save about 52 hours of management-level work a week.","Designed and built the first guest feedback and loyalty program Miners Landing has run, won ownership approval, and am launching it now: nightly Toast feedback ingest, Gemini topic and sentiment extraction, email and SMS review requests, and review verification before points.","Built a 10-stage client communication journey plus competitor analysis, baseline pricing, sales assets, SOPs, catering materials, and PCI-compliant e-signature processes.","Built and modernized pier57.events and the venue’s customer communications.","Ran the technology stack hands-on: Toast POS setup, training, menu and pricing work; Aloha Cloud conversion; Avero; Wi-Fi, networking, printers, phones, and computers."],"keywords":["Toast POS","XtraChef","TripleSeat","Avero","Gemini (Vertex AI)","Firebase","Microsoft 365","n8n"],"startDate":"2023"},{"name":"Duck Brunch, LLC","position":"Co-Founder · Event Director","summary":"Co-founded and ran a recurring themed daytime event that became a staple of Seattle’s arts and nightlife community.","highlights":["Led a team of eight across venue, talent, culinary, vendors, budgets, guest flow, and brand.","Built the identity end to end — logo system, monthly flyer series, merchandise, social assets — and duckbrunch.com with ticketing and Stripe payments.","Earned coverage in The Seattle Times and Dance Music NW."],"keywords":["Squarespace","Stripe","Adobe CC"],"startDate":"2022","endDate":"2025"},{"name":"PlampHaus","position":"Owner · Creative Director","summary":"Live streaming and media production studio built for the electronic music community.","highlights":["Built the brand, programming model, content system, audience experience, and technical production environment from zero.","Produced 500+ hours of programming reaching 200,000+ viewers.","Ran residencies on BLOND:ISH’s Abracadabra.TV and label-grade broadcasts for Anjuna, alongside Desert Hearts, Dirtybird, and Listed collaborations.","Operates an on-site production branch serving venues in Seattle, Bellingham, and San Francisco."],"keywords":["OBS","Resolume","Adobe After Effects","Multi-cam switching"],"startDate":"2020"},{"name":"Divergent Design Studio","position":"Founder · Principal Consultant","summary":"Brand, web, UX, operations and AI systems consultancy; about 100 engagements since 2013.","highlights":["Led about 100 engagements across brand, web, UX, operations and AI systems, turning ambiguous needs into scoped roadmaps, prototypes, prompt and skill systems, documentation and training that drive adoption.","Shipped AI products on three model providers (Gemini, OpenAI, Claude) for B2B clients and consumer-facing guests, routing each task to the model that fits it on cost, latency and quality, including local models where data should stay on-site.","Build human review into every AI system: sensitive email categories route to a person, loyalty points wait for a verified review, and agent activity is monitored on a private operations platform that also routes work between models.","Track the AI market daily, from the major labs’ product and pricing moves to the agent-tooling landscape, and evaluate products the way a buyer does: on real work, then by cost, fit and likely adoption."],"keywords":["Gemini","OpenAI","Claude","n8n","Next.js","Firebase"],"startDate":"2013"},{"name":"3Discovered","position":"Lead UI/UX Designer","summary":"Design systems, product experience, prototypes, and brand storytelling for a digital-manufacturing marketplace. Design work supported $2M in funding and the acquisition of two enterprise customers; directed a distributed development team of six.","startDate":"2016","endDate":"19"},{"name":"Dakota Pictures","position":"Graphic Artist","summary":"Broadcast graphics for Netflix's Arrested Development, produced to episode deadlines alongside directors and production teams.","startDate":"2013","endDate":"14"},{"name":"TrainNow.Net","position":"Design Director","summary":"Fortune 500 digital learning: LMS design, multimedia production, and UI/UX, including a multi-year online safety training program for Coca-Cola Enterprises.","startDate":"2009","endDate":"16"},{"name":"Coca-Cola Enterprises","position":"Online Training Production","summary":"Enterprise digital training production, including on-site capture at Coca-Cola facilities.","startDate":"2008","endDate":"10"}],"education":[{"institution":"University of Washington","area":"B.A. Design & Visual Communications","endDate":"2012"},{"institution":"Seattle Central Creative Academy","area":"A.A. Graphic Design","endDate":"2009"},{"institution":"Udacity","area":"VR Design & Development","endDate":"2018 – 19"},{"institution":"Brooks Institute","area":"Photography, videography & photojournalism","endDate":"2004 – 06"}],"skills":[{"name":"AI & Automation","keywords":["AI product evaluation (cost, fit, adoption)","Multi-model routing by cost, latency and quality","Agentic workflow design & agent monitoring","Prompt and skill-system design","Human-in-the-loop review","AI document ingestion & parsing (legacy menus into Toast and XtraChef)","AI-assisted reporting, analysis & content"]},{"name":"Strategy & Commercial Leadership","keywords":["Brand strategy & positioning","Integrated marketing planning","Audience segmentation","Strategic partnerships & channel programs","Pricing & competitive analysis","Proposals, contracts & lifecycle comms","Revenue & expense analysis","Executive communication"]},{"name":"Events, Hospitality & Experience","keywords":["End-to-end event strategy & delivery","Multi-venue, multi-stakeholder operations","Vendor, talent & culinary coordination","Customer journey & service design","SOPs, training & staffing","Enterprise accounts & high-profile productions"]},{"name":"Marketing, Creative & Digital","keywords":["Campaign concepts & messaging playbooks","Brand identity & creative direction","Next.js & WordPress","UI/UX, prototypes & design systems","Adobe Creative Suite","Social, video & motion graphics","Live content & experiential concepts"]},{"name":"Technology & Operations","keywords":["Toast POS, Toast Tables, Aloha Cloud","TripleSeat, Avero, XtraChef","Microsoft 365 workflows","Networking & frontline support","Menu, pricing & POS configuration","Platform migration & vendor audit"]},{"name":"Live Production & Broadcast","keywords":["Broadcast engineering (studio & on-site)","Multi-platform streaming","Audio-reactive real-time visuals","Multi-camera production","Motion graphics & VFX"]}]}